What counts towards my monthly booking limit?
In this article
Your booking limit includes all bookings created in Resos, regardless of how they were made.
This means that every booking added to your restaurant counts towards your subscription limit, whether it was created by a guest online or by your staff. The limit is counted over the past 30 days on a rolling basis, not per calendar month. Read more about how our pricing works.
Which bookings count?
The following bookings all count towards your booking limit:
- Online bookings made through your booking page or widget
- Walk-ins added manually
- Phone reservations entered manually
- Bookings created by staff
- Reservations from Reserve with Google
- Reservations from Facebook & Instagram
- Reservations from any other connected booking channel
In short, if a booking is created in Resos, it counts towards your booking limit.
Why are manual bookings included?
Manual bookings, such as walk-ins and phone reservations, use the same booking system, table management, communication features, reporting, and guest database as online bookings. For this reason, they are included in the booking limit.
FAQ
Do manual bookings count towards my booking limit?
Yes, manual bookings entered into Resos count towards your booking limit.
Can I see how many bookings I’ve used?
Yes. Go to Menu → Settings & add-ons → Account → Billing to see your current plan and the number of bookings created in the past 30 days.
Which bookings don’t count?
Only bookings that are not created in Resos do not count towards your subscription limit.
What happens when I reach my limit?
If you exceed the limit of a paid plan, your plan is upgraded automatically to the next one. If you’re on the Free plan, you’ll be asked to choose a paid plan to keep taking bookings. Read more about upgrading to a bigger plan.
We hope you found this guide useful. If you have any questions about your booking limit or any general questions about Resos, do not hesitate to contact us at hi@resos.com. Our support representatives are excited to offer their help!
